WhatsApp Business API Clients upgrade (US region only)
Scheduled Maintenance Report for Zendesk Sunshine Conversations
The maintenance was completed successfully.
Posted Jun 23, 2020 - 10:26 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 22, 2020 - 21:01 EDT
There was a mistake in the first notification message you received a few minutes ago.
The maintenance estimated duration is 23 hours, not 11 hours. Sorry about that.
Posted Jun 17, 2020 - 12:17 EDT
We are upgrading all WhatsApp Business API clients hosted in the US region from version 2.25.5 to 2.27.12 (current stable release). During this operation, customers may experience a brief period of increased WhatsApp message delivery latency, lasting less than 5 minutes.

The purpose of this maintenance is to finish the upgrade that was interrupted by an unfortunate series of network incidents on June 10th, 2020. It is important to note that the incident was unrelated to the WhatsApp version upgrade itself. Our teams have been working tirelessly to ensure that we are able to safely pursue the upgrade of all WhatsApp Business API Clients.

Please note that the rest of the Sunshine Conversations platform as well as all WhatsApp Business API clients hosted in the EU region will remain unaffected during this maintenance.
Posted Jun 17, 2020 - 12:08 EDT
This scheduled maintenance affected: Hosted WhatsApp Business API Clients.