Extended: WhatsApp Business API Clients upgrade (US region only)
Scheduled Maintenance Report for Zendesk Sunshine Conversations
Completed
The scheduled maintenance has been completed.
Posted Oct 07, 2020 - 23:02 EDT
Verifying
Verification is currently underway for the maintenance items.
Posted Oct 07, 2020 - 23:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 07, 2020 - 18:00 EDT
Scheduled
We decided to slow down yesterday's upgrade process to avoid any service impact. Therefore, we will be resuming the upgrade process tonight, on October 7, 2020 at 18:00 ET, until October 8th, 2020 at 6:00 ET.

We will be upgrading all remaining WhatsApp Business API clients hosted in the US region from version 2.27.12 to 2.29.3 (current stable release). During this operation, customers may experience a brief period of increased WhatsApp message delivery latency, lasting less than 5 minutes.

Please note that the rest of the Sunshine Conversations platform as well as all WhatsApp Business API clients hosted in the EU region will remain unaffected during this maintenance.
Posted Oct 07, 2020 - 10:28 EDT
This scheduled maintenance affected: Hosted WhatsApp Business API Clients.