Service degradation
Incident Report for Zendesk Sunshine Conversations
Resolved
Incident is resolved.

There was no impact on messages other than some added latency during a couple of minutes. The issue has already been identified. We have corrective actions planned this week.
Posted May 13, 2019 - 10:17 EDT
Monitoring
Service is back to normal. We are closely monitoring.
Posted May 13, 2019 - 10:12 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 13, 2019 - 10:10 EDT
Investigating
We are experiencing some degraded performance on our main cluster. We have found the issue, and our currently mitigating it. Will keep you posted shortly.
Posted May 13, 2019 - 10:09 EDT
This incident affected: Sunshine Conversations Dashboard and Sunshine Conversations Core API.