Elevated latency on API endpoints
Incident Report for Zendesk Sunshine Conversations
This incident has been resolved.
Posted Aug 08, 2019 - 16:48 EDT
The issue has been identified and a fix applied. Our team is monitoring the platform.
Posted Aug 08, 2019 - 15:54 EDT
Our teams are currently investigating elevated latency on API endpoints.
Posted Aug 08, 2019 - 15:33 EDT
This incident affected: Third-Party channels (Facebook Messenger, LINE, Mailgun, MessageBird SMS, Telegram, Twilio SMS, Twitter DM, Viber, WeChat, WhatsApp), Sunshine Conversations Dashboard, Sunshine Conversations Core API, Hosted WhatsApp Business API Clients, Sunshine Conversations SDKs (Android SDK, iOS SDK, Web SDK), and Business Systems (Email for business, Front, Helpscout, Slack).