Media messages outage on WhatsApp in US and EU

Incident Report for Zendesk Sunshine Conversations

Resolved

This incident has been resolved.

Posted Aug 27, 2020 - 20:28 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 27, 2020 - 20:13 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 27, 2020 - 20:09 EDT

Investigating

We are investigating an issue where a subset of customers are affected by a media messages outage on WhatsApp in US and EU

Posted Aug 27, 2020 - 19:54 EDT

This incident affected: Hosted WhatsApp Business API Clients.