Service outage
Incident Report for Zendesk Sunshine Conversations
Resolved
The service suffered an outage on Nov 8 at 22:00 GMT to 22:18 GMT. The root cause was a redis proxy outage, which we have corrected. The service is now back online, and we are working on deploying a permanent fix to prevent this type of failure from happening in the future.

We are very sorry for the inconvenience.
Posted Nov 08, 2018 - 17:00 EST