Degraded WhatsApp message delivery

Incident Report for Zendesk Sunshine Conversations

Resolved

This incident has been resolved.

Posted Nov 06, 2020 - 17:52 EST

Update

We are continuing to investigate this issue.

Posted Nov 06, 2020 - 17:51 EST

Update

We have confirmation from the WhatsApp team that the issue is now resolved as of 4:40 PM EST. Please let us know if you experience any issues.

Posted Nov 06, 2020 - 17:51 EST

Investigating

We have been advised by the WhatsApp team that they've noticed the same issues from our previous incident reoccurring. They are investigating.

Posted Nov 05, 2020 - 21:13 EST

This incident affected: Third-Party channels (WhatsApp).