All Systems Operational

About This Site

We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us!

Smooch Dashboard Operational
90 days ago
100.0 % uptime
Today
Smooch Core API Operational
90 days ago
100.0 % uptime
Today
Hosted WhatsApp API Clients Operational
90 days ago
100.0 % uptime
Today
Smooch SDKs Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
iOS SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Third-Party channels Operational
Facebook Messenger Operational
LINE Operational
Mailgun Operational
MessageBird SMS Operational
Telegram Operational
Twilio SMS Operational
Twitter DM Operational
Viber Operational
WeChat Operational
WhatsApp Operational
Business Systems Operational
Email for business Operational
Front Operational
Helpscout Operational
Slack Operational
Zendesk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019
Resolved - Service is back to normal.

The incident is confirmed to be resolved. An application update was pushed to production causing part of the service to fail. The change was rolled-back, and we are currently investigating what caused the error and platform impact.
Mar 11, 13:27 EDT
Monitoring - The service is now back to normal. We are monitoring closely.

More details to follow.
Mar 11, 12:31 EDT
Investigating - We are currently experiencing some issues with our service. Our teams are investigating and will keep you posted shortly.
Mar 11, 12:00 EDT
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.