All systems are functional.

About this site

We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us at help@smooch.io.

Past incidents

Friday 30th November 2018

Nothing to report

Thursday 29th November 2018

Nothing to report

Wednesday 28th November 2018

[Resolved] Regression on some WhatsApp numbers

A fix was deployed 2018-11-28 9:23AM EST. We are closely monitoring all traffic.

We are very sorry for the inconvenience.

[Investigating] Regression on some WhatsApp numbers

A regression was introduced 2018-11-28 at 8:54AM EST preventing some webhooks to trigger correctly. We are currently investigating and will keep you posted shortly.

Tuesday 27th November 2018

Nothing to report

Monday 26th November 2018

Nothing to report

Sunday 25th November 2018

Nothing to report

Saturday 24th November 2018

Nothing to report