All systems are functional.

About this site

We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us at help@smooch.io.

Past incidents

Thursday 7th June 2018

Service is back to normal

The service is back to normal.

[Update] Service outage

The issue has been tracked down and a fix has been deployed. The platform and service are being closely monitored.

[Update] Service outage

Service is back to normal. The platform and service are being closely monitored.

[Investigating] Service outage

We are currently experiencing some issues with our service. Our teams are investigating and will keep you posted shortly.

[Resolved] Conversation counts unavailable

This issue is now resolved

Conversation counts unavailable

Conversation counts on the dashboard are currently unavailable. We are investigating the root cause.

Wednesday 6th June 2018

Nothing to report

Tuesday 5th June 2018

Nothing to report

Monday 4th June 2018

Nothing to report

Sunday 3rd June 2018

Nothing to report

Saturday 2nd June 2018

Nothing to report

Friday 1st June 2018

Nothing to report