All systems are functional.

About this site

We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us at help@smooch.io.

Past incidents

Thursday 13th December 2018

Nothing to report

Wednesday 12th December 2018

Nothing to report

Tuesday 11th December 2018

Nothing to report

Monday 10th December 2018

Scheduled Maintenance in US Region [Complete]

Scheduled Maintenance in US Region is complete. The platform was down or in a degraded state during the following three time periods:

  • From 01:03:25 to 01:03:35 UTC: Service outage lasting 10 seconds
  • From 01:03:35 to 01:09:35 UTC: Partial service degradation, occasional HTTP request timeouts
  • From 01:09:35 to 01:09:45 UTC: Service outage lasting 10 seconds
Scheduled Maintenance in US Region

Scheduled maintenance on the Smooch platform has begun in the US region.

Scheduled Maintenance in EU Region [Complete]

Scheduled Maintenance in EU Region is complete. The platform was down for period that began at 10:02:28 GMT and lasted 10 seconds.

Scheduled Maintenance in EU Region

Scheduled maintenance on the Smooch platform has begun in the EU region.

Sunday 9th December 2018

Nothing to report

Saturday 8th December 2018

Nothing to report

Friday 7th December 2018

Nothing to report