All Systems Operational

About This Site

We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us!

Smooch Dashboard Operational
90 days ago
100.0 % uptime
Today
Smooch Core API Operational
90 days ago
100.0 % uptime
Today
Hosted WhatsApp API Clients Operational
90 days ago
100.0 % uptime
Today
Smooch SDKs Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
iOS SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Third-Party channels Operational
Facebook Messenger Operational
LINE Operational
Mailgun Operational
MessageBird SMS Operational
Telegram Operational
Twilio SMS Operational
Twitter DM Operational
Viber Operational
WeChat Operational
WhatsApp Operational
Business Systems Operational
Email for business Operational
Front Operational
Helpscout Operational
Slack Operational
Zendesk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 22, 2019

No incidents reported today.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019
Resolved - Incident is resolved.

There was no impact on messages other than some added latency during a couple of minutes. The issue has already been identified. We have corrective actions planned this week.
May 13, 10:17 EDT
Monitoring - Service is back to normal. We are closely monitoring.
May 13, 10:12 EDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 10:10 EDT
Investigating - We are experiencing some degraded performance on our main cluster. We have found the issue, and our currently mitigating it. Will keep you posted shortly.
May 13, 10:09 EDT
May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.