All systems are functional.

About this site

We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us at help@smooch.io.

Past incidents

Monday 25th September 2017

Nothing to report

Sunday 24th September 2017

Nothing to report

Saturday 23rd September 2017

Nothing to report

Friday 22nd September 2017

Nothing to report

Thursday 21st September 2017

Nothing to report

Wednesday 20th September 2017

Service is back to normal

The service is back to normal.

[Update] Reports of intermittent interruptions

The service is still up. We were able to narrow down the root cause and match it to reports from the .io ROOT DNS.

A fix is being deployed to mitigate the impact of such DNS provider downtime. We are currently monitoring the situation to make sure that everything is back to normal.

[Investigating] Reports of intermittent interruptions

The service is up, but we received reports of intermittent interruptions. We are currently investigating and will keep you posted shortly.

Tuesday 19th September 2017

Nothing to report