We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us at email@example.com.
The service suffered an outage on Nov 12 from 6:02 GMT to 6:20 GMT as we temporarily lost connection to a critical component on our US platform. The service is back online, and we are investigating what can be done to prevent this type of failure from happening in the future.