All systems are functional.

About this site

We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us at help@smooch.io.

Past incidents

Friday 16th November 2018

Nothing to report

Thursday 15th November 2018

Nothing to report

Wednesday 14th November 2018

Nothing to report

Tuesday 13th November 2018

Nothing to report

Monday 12th November 2018

[Resolved] Service outage

The service suffered an outage on Nov 12 from 6:02 GMT to 6:20 GMT as we temporarily lost connection to a critical component on our US platform. The service is back online, and we are investigating what can be done to prevent this type of failure from happening in the future.

We are very sorry for the inconvenience.

Sunday 11th November 2018

Nothing to report

Saturday 10th November 2018

Nothing to report