We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us at firstname.lastname@example.org.
Nothing to report
The service is back to normal.
The service is still up. We were able to narrow down the root cause and match it to reports from the .io ROOT DNS.
A fix is being deployed to mitigate the impact of such DNS provider downtime. We are currently monitoring the situation to make sure that everything is back to normal.
The service is up, but we received reports of intermittent interruptions. We are currently investigating and will keep you posted shortly.