All Systems Operational

About This Site

We constantly monitor the status of the Zendesk Sunshine Conversations platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us!

Sunshine Conversations Dashboard Operational
90 days ago
100.0 % uptime
Today
Sunshine Conversations Core API Operational
90 days ago
100.0 % uptime
Today
Hosted WhatsApp Business API Clients Operational
90 days ago
100.0 % uptime
Today
Sunshine Conversations SDKs Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
iOS SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Third-Party channels Operational
Facebook Messenger Operational
LINE Operational
Mailgun Operational
MessageBird SMS Operational
Telegram Operational
Twilio SMS Operational
Twitter DM Operational
Viber Operational
WeChat Operational
WhatsApp Operational
Business Systems Operational
Email for business Operational
Front Operational
Helpscout Operational
Slack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 8, 2020

No incidents reported today.

Aug 7, 2020

No incidents reported.

Aug 6, 2020
Resolved - Facebook have resolved the issue. Thanks for your patience.
Aug 6, 21:24 EDT
Monitoring - Facebook have deployed a fix. They continue to monitor the situation. https://developers.facebook.com/status/dashboard/
Aug 6, 20:48 EDT
Identified - Customers may be experiencing issues with replying back to users on Facebook Messenger.
Please note that Facebook is experiencing a partial outage at the moment. More information is available on their status page: https://developers.facebook.com/status/dashboard/
We have no open incident on our end but will be monitoring the situation.
Aug 6, 20:06 EDT
Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - This incident has been resolved.
Jul 28, 09:47 EDT
Update - We are happy to report that we are no longer seeing any errors for the previously impacted products and all our availability should be back to normal.
Jul 28, 09:09 EDT
Monitoring - We're seeing significant improvements across the impacted services. During the course of the incident, webhook notifications were queued. They were processed when the service recovered. We are continuing to monitor closely, and will provide updates when available.
Jul 28, 07:37 EDT
Update - We identified a third party networking issue impacting performance on Sunshine Conversations users in the US, the problem is under mitigation and we're already seeing performance improvements. We will follow up when more information is available.
Jul 28, 07:06 EDT
Update - We continue to investigate performance issues impacting Sunshine Conversations users in the US. We will follow up when more information is available.
Jul 28, 06:06 EDT
Identified - We are seeing increased latency on the Sunshine Conversations platform. Our team is currently investigating this. We will provide another update shortly.
Jul 28, 05:40 EDT
Jul 27, 2020
Resolved - We are happy to report that all latency issues have been resolved. Thank you for your patience.
Jul 27, 18:32 EDT
Monitoring - Platform latency has improved and we are seeing significant improvements. Our teams continue to monitor.
Jul 27, 17:55 EDT
Investigating - We are seeing increased latency on the Sunshine Conversations platform. Our team is currently debugging this. We will provide another update shortly.
Jul 27, 17:27 EDT
Update - We continue to see improvements in throughput. The queue of delayed webhooks has been processed.
Jul 27, 16:25 EDT
Monitoring - We are seeing improvements in throughput. We expect any delayed webhooks to be delivered as the queue processes. Thank you for your patience.
Jul 27, 15:56 EDT
Update - Our teams continue to work on the delivery latency and timeouts that webhook consumers may be experiencing. We apologise for the inconvenience.
Jul 27, 15:32 EDT
Identified - Customers who consume webhooks may experience message delivery latency or timeouts. Our teams are working to resolve the issue
Jul 27, 13:50 EDT
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.