All systems are functional.

About this site

We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us at help@smooch.io.

This page is being deprecated and moved to https://smooch.statuspage.io

Past incidents

Sunday 17th February 2019

Nothing to report

Saturday 16th February 2019

Nothing to report

Friday 15th February 2019

Nothing to report

Thursday 14th February 2019

Nothing to report

Wednesday 13th February 2019

Nothing to report

Tuesday 12th February 2019

Scheduled maintenance on WhatsApp platform in US, scheduled 4 days ago

We will be performing scheduled maintenance on WhatsApp Enterprise Clients which we are hosting on our US infrastructure.

During this operation, customers will experience a brief period of WhatsApp message delay lasting less than 10 minutes. During this time, the rest of the Smooch platform will remain unaffected and no service interruption will occur on any other parts of the platform.

When the maintenance is complete, WhatsApp message delivery will be fully restored, no messages will be lost, and there is no need for any action on your end.

Scheduled maintenance on WhatsApp integrations in US [Completed]

The scheduled maintenance is now complete. WhatsApp integrations were unavailable between 10:03pm and 10:13 PM EST. Messages were queued during the maintenance and sent in a batch at the end. No messages were lost in the process.

Thank you for your patience!

[Update] Scheduled maintenance on WhatsApp platform in US

The cut over is done. All traffic is now pointing to our new cluster.

We are watching the platform to make sure that it is stable.

No messages were lost in the process. All WhatsApp messages were processed successfully.

[Update] Scheduled maintenance on WhatsApp platform in US

We are running a bit late on schedule. The WhatApp switch has not been started yet. We'll keep you posted as soon as we have more info.

Thanks for your patience.

Monday 11th February 2019

Nothing to report