All Systems Operational

About This Site

We constantly monitor the status of the Zendesk Sunshine Conversations platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us!

Sunshine Conversations Dashboard Operational
90 days ago
100.0 % uptime
Today
Sunshine Conversations Core API Operational
90 days ago
100.0 % uptime
Today
Hosted WhatsApp Business API Clients Operational
90 days ago
100.0 % uptime
Today
Sunshine Conversations SDKs Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
iOS SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Third-Party channels Operational
Facebook Messenger Operational
LINE Operational
Mailgun Operational
MessageBird SMS Operational
Telegram Operational
Twilio SMS Operational
Twitter DM Operational
Viber Operational
WeChat Operational
WhatsApp Operational
Business Systems Operational
Email for business Operational
Front Operational
Helpscout Operational
Slack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 17, 2021

No incidents reported today.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 19:00 EDT
Scheduled - Zendesk will perform critical maintenance on the WhatsApp Business API Clients hosted on the US platform.

Customers Affected: All customers using a WhatsApp number

Affected products: WhatsApp messages within Sunshine Conversations and Support

Expected behavior: During this maintenance window, customers may experience a brief period of WhatsApp message delay lasting less than 5 minutes. Please note the rest of the Sunshine Conversations platform will remain unaffected and no service interruption will occur on any other parts of the platform.

When the upgrade of each API client is complete, WhatsApp message delivery will be fully restored, no messages will be lost, and no action will be required on your part.

Why we're doing this: We will be upgrading all API clients from version 2.31.4, expiring April 18, 2021, to 2.33.4, which is the current stable release recommended by WhatsApp.
Apr 6, 08:37 EDT
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 15:02 EDT
Scheduled - Zendesk will perform critical maintenance on the WhatsApp Business API Clients hosted on the EU platform.

Customers Affected: All customers using a WhatsApp number

Affected products: WhatsApp messages within Sunshine Conversations and Support

Expected behavior: During this maintenance window, customers may experience a brief period of WhatsApp message delay lasting less than 5 minutes. Please note the rest of the Sunshine Conversations platform will remain unaffected and no service interruption will occur on any other parts of the platform.

When the upgrade of each API client is complete, WhatsApp message delivery will be fully restored, no messages will be lost, and no action will be required on your part.

Why we're doing this: We will be upgrading all API clients from version 2.31.4, expiring April 18, 2021, to 2.33.4, which is the current stable release recommended by WhatsApp.
Apr 6, 08:35 EDT
Apr 6, 2021
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.