All Systems Operational

About This Site

We constantly monitor the status of the Zendesk Sunshine Conversations platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us!

Sunshine Conversations Dashboard Operational
90 days ago
100.0 % uptime
Today
Sunshine Conversations Core API Operational
90 days ago
100.0 % uptime
Today
Hosted WhatsApp Business API Clients Operational
90 days ago
100.0 % uptime
Today
Sunshine Conversations SDKs Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
iOS SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Third-Party channels Operational
Facebook Messenger Operational
LINE Operational
Mailgun Operational
MessageBird SMS Operational
Telegram Operational
Twilio SMS Operational
Twitter DM Operational
Viber Operational
WeChat Operational
WhatsApp Operational
Business Systems Operational
Email for business Operational
Front Operational
Helpscout Operational
Slack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Zendesk will perform critical maintenance on the Sunshine Conversations platform in EU and US regions on March 15, 2021. No impact is expected during this maintenance window.

Expected behavior: During the maintenance window, we expect Zendesk systems to continue to operate normally. There will be no expected downtime or impact for our customers. You will be able to follow our progress on our status page.

Customers Affected: Zendesk Sunshine Conversations customers is EU and US regions.

Why we're doing this: We will be migrating the Sunshine Conversations infrastructure to new Kubernetes clusters to improve our platform scalability, resilience and security. During this operation, customers should not experience any impact.

An issue observed during the last maintenance window of February 22, 2021 led us to roll back the changes applied on both February 16 (EU) and February 22 (US). The objective for this maintenance window is to redeploy the same changes with an additional fix for the observed issue.
Posted on Mar 1, 08:40 EST
Past Incidents
Mar 2, 2021

No incidents reported today.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021
Completed - The scheduled maintenance has been completed.
Feb 22, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 09:00 EST
Scheduled - What is happening: As part of our commitment to provide exceptional service to our customers, we wanted to make you aware that we will be performing scheduled maintenance on the Sunshine Conversations platform.

Why we're doing this: We will be migrating the Sunshine Conversations infrastructure to improve our platform scalability, resilience and security. During this operation, customers should not experience any impact.

We will be rolling out the migration during this period:

US platform
From: February 22nd, 2021 at 14:00 UTC / 9:00 ET
To: February 22nd, 2021 at 22:00 UTC / 17:00 ET
Affected products: Sunshine Conversations

Expected behavior: During the maintenance window, we expect Zendesk systems to continue to operate normally. There will be no expected downtime or impact for our customers. You will be able to follow our progress on our status page.

Best regards,

Zendesk Team
Feb 1, 16:50 EST
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 09:00 EST
Scheduled - What is happening: As part of our commitment to provide exceptional service to our customers, we wanted to make you aware that we will be performing scheduled maintenance on the Sunshine Conversations platform.

Why we're doing this: We will be migrating the Sunshine Conversations infrastructure to improve our platform scalability, resilience and security. During this operation, customers should not experience any impact.

We will be rolling out the migration during this period:

EU platform
From: February 16th, 2021 at 14:00 UTC / 9:00 ET
To: February 16th, 2021 at 22:00 UTC / 17:00 ET

Expected behavior: During the maintenance window, we expect Zendesk systems to continue to operate normally. There will be no expected downtime or impact for our customers. You will be able to follow our progress on our status page.

Best regards,

Zendesk Team
Feb 1, 16:48 EST