We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us at firstname.lastname@example.org.
(Updated: 11:13) Our services were under unprecedented load, exceeding our planned capacity. We took action to mitigate the unusual source of traffic flooding our platform.
The service is back to normal, and we are closely monitoring the situation.