All Systems Operational

About This Site

We constantly monitor the status of the Smooch platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us!

Smooch Dashboard Operational
90 days ago
99.95 % uptime
Today
Smooch Core API Operational
90 days ago
100.0 % uptime
Today
Hosted WhatsApp API Clients Operational
90 days ago
100.0 % uptime
Today
Smooch SDKs Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
iOS SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Third-Party channels Operational
Facebook Messenger Operational
LINE Operational
Mailgun Operational
MessageBird SMS Operational
Telegram Operational
Twilio SMS Operational
Twitter DM Operational
Viber Operational
WeChat Operational
WhatsApp Operational
Business Systems Operational
Email for business Operational
Front Operational
Helpscout Operational
Slack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019
Resolved - We observed high latency on our webhook retry infrastructure, and other auxiliary systems over the past 24 hours. Our on-call team looked into that issue today, discovered the root cause, and applied a fix at around 17:20 EDT.
Sep 17, 17:37 EDT
Resolved - We have applied corrective measures to address this issue.
Sep 17, 17:31 EDT
Identified - We are investigating issues creating new WhatsApp deployments using the Web application dashboard. WhatsApp deployments creation using direct API calls is not affected.
Sep 17, 14:23 EDT
Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.