All Systems Operational

About This Site

We constantly monitor the status of the Zendesk Sunshine Conversations platform. We will post status updates here should there be any interruptions in service. If you are experiencing a service outage and do not see it posted here reach out to us!

Sunshine Conversations Dashboard Operational
90 days ago
100.0 % uptime
Today
Sunshine Conversations Core API Operational
90 days ago
100.0 % uptime
Today
Hosted WhatsApp API Clients Operational
90 days ago
99.99 % uptime
Today
Sunshine Conversations SDKs Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
iOS SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
Third-Party channels Operational
Facebook Messenger Operational
LINE Operational
Mailgun Operational
MessageBird SMS Operational
Telegram Operational
Twilio SMS Operational
Twitter DM Operational
Viber Operational
WeChat Operational
WhatsApp Operational
Business Systems Operational
Email for business Operational
Front Operational
Helpscout Operational
Slack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 26, 2020

No incidents reported today.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020
Resolved - Sunshine Conversations has suffered a slowdown of webhook deliveries in the US region that lasted from 18:38 to 18:58 GMT. Webhook deliveries were delayed, but we have no indication yet that any events have been lost. We are still investigating the root cause and will post an update shortly.
Jan 23, 18:30 EST
Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020
Resolved - A fix has been implemented. Customers should not experience media message issues anymore. We are still in the process of escalating the issue with WhatsApp to understand why Business API clients did not recover automatically from this weekend’s WhatsApp outage. This incident is resolved. Please report any ongoing issues to our support team.
Jan 20, 15:39 EST
Update - We are restarting all WhatsApp Business API clients hosted in the US region only. The rollout will take hours, as we prefer to proceed cautiously. No message interruption is expected.
Note: WhatsApp Business API clients hosted in the EU region will not be affected.
Jan 20, 08:58 EST
Identified - A fix has been identified and will be implemented shortly.
Jan 20, 08:53 EST
Investigating - Some of our customers' WhatsApp Business API clients did not automatically recover from yesterday's WhatsApp media messages outage and still do not allow sending or receiving media messages. We have escalated the issue to WhatsApp and are investigating corrective actions at the moment.
Jan 20, 07:55 EST
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.